Return & Refund Policy – Axtron Pakistan

Effective Date: 18/04/2026

At Axtron Pakistan, we are committed to delivering high-quality water filters, RO systems, and RO plant products across Pakistan. Please read our return and refund policy carefully before placing an order.

1. Order Confirmation Policy

• All orders are confirmed via WhatsApp or phone call before dispatch.
• We share complete product details, images, and specifications with the customer before shipping.
• Orders are only dispatched after customer approval and confirmation.

👉 Therefore, no refund requests are accepted after order confirmation.

2. Return Policy (Courier Damage Only)

We accept returns only in the following condition:

✔ If the product is damaged due to courier handling issues

• All products are packed securely with safety measures.
• However, in some cases, courier companies may mishandle parcels (pressure, weight, or rough handling).

👉 In such cases:
✔ We will replace/resend the damaged product
✔ We bear the loss caused by courier damage
✔ Customer satisfaction is our priority

3. No Refund Policy

• We do not offer refunds under any condition.
• Since every order is confirmed before dispatch, refunds are not applicable.
• Only replacement (if damaged) is provided.

4. Courier Services Disclaimer

We use trusted courier companies in Pakistan such as:

• PostEx
• M&P (Muller & Phipps)
• Leopards Courier

Important points:

• We do not own or control courier services.
• Delivery timing depends on courier operations.
• We provide:
  ✔ Courier slip (PDF)
  ✔ Tracking number

👉 Customers must track parcels directly with the courier company if needed.

5. Delivery Timing & Special Requests

• Some customers request delivery at specific times (e.g., before 12 PM or 2 PM).
• Please note:
  ❌ We cannot guarantee specific delivery timing
  ❌ Courier companies operate independently

👉 Customers should coordinate directly with courier companies for timing requests.

6. Failed Delivery / Non-Receiving Orders

If a customer:

• Does not receive the parcel
• Does not respond to courier
• Parcel is returned to us

👉 Then:

❌ We will not resend the order on Cash on Delivery (COD)
✔ Customer must pay full amount in advance for re-dispatch

7. Shipping Charges

• Free delivery on orders above Rs. 2000
• Below this amount, standard courier charges may apply

8. Customer Responsibility

Customers are responsible for:

• Providing correct address and contact details
• Being available at delivery time
• Coordinating with courier if needed

9. Policy Agreement

By placing an order with Axtron Pakistan, you agree to:

✔ Our no-refund policy
✔ Replacement policy for courier damage
✔ Courier service limitations

10. Contact Us

For any queries regarding returns or order issues:

Axtron Pakistan
📞 Phone: 0302-163-5555
💬 WhatsApp: 0302-163-5555
📍 Locations: Bahawalpur, Lahore, Multan
🌐 Website: axtronpakistan.com

We appreciate your understanding and cooperation in ensuring smooth order processing and delivery across Pakistan.